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Aguahome Warranty & Service Terms

1-Year Standard Warranty Coverage

Aguahome water dispensers come with a 1-year standard warranty, which includes:
  • Parts and Labor: Covers defects in materials and workmanship for key components, including the compressor, heating element, cooling system, and other internal parts.
  • Service Warranty: Covers repairs or replacements of faulty parts within the warranty period.
Warranty Exclusions

The standard warranty does not cover the following:

  • Damage caused by misuse, abuse, or neglect (e.g., dropping the unit, improper installation, using non-recommended water sources).
  • Damage due to natural disasters (e.g., floods, earthquakes).
  • Cosmetic damage (e.g., scratches, dents).
  • Unauthorized repairs or modifications.
  • Normal wear and tear of consumable parts (e.g., filters).
Service fees for areas outside Metro Manila.

Lifetime Free Service – What’s Included?

Aguahome offers lifetime free service, covering labor costs for repairs and maintenance. However, please note:

  • Service Call Fees: While labor is free, a mobilization fee applies for technician visits.
  • Parts Not Covered: If a replacement part is needed and is not covered under warranty, the customer will bear the cost.
  • Travel Costs: Customers outside Metro Manila may be subject to higher mobilization fees for technician visits.
  • 🚰 Lifetime free service covers labor only. It does not include parts, mobilization fees, or additional service charges.

For any concerns or to schedule a service request, feel free to contact us.