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SEND US A MESSAGE SEND US A MESSAGEAguahome Warranty & Service Terms
1-Year Standard Warranty Coverage
Aguahome water dispensers come with a 1-year standard warranty, which includes:
- Parts and Labor: Covers defects in materials and workmanship for key components, including the compressor, heating element, cooling system, and other internal parts.
- Service Warranty: Covers repairs or replacements of faulty parts within the warranty period.
Warranty Exclusions
The standard warranty does not cover the following:
- Damage caused by misuse, abuse, or neglect (e.g., dropping the unit, improper installation, using non-recommended water sources).
- Damage due to natural disasters (e.g., floods, earthquakes).
- Cosmetic damage (e.g., scratches, dents).
- Unauthorized repairs or modifications.
- Normal wear and tear of consumable parts (e.g., filters).
Service fees for areas outside Metro Manila.
Lifetime Free Service – What’s Included?
Aguahome offers lifetime free service, covering labor costs for repairs and maintenance. However, please note:
- Service Call Fees: While labor is free, a mobilization fee applies for technician visits.
- Parts Not Covered: If a replacement part is needed and is not covered under warranty, the customer will bear the cost.
- Travel Costs: Customers outside Metro Manila may be subject to higher mobilization fees for technician visits.
- 🚰 Lifetime free service covers labor only. It does not include parts, mobilization fees, or additional service charges.
For any concerns or to schedule a service request, feel free to contact us.